Dick has extensive experience in problem solving, strategic business planning, employee involvement, and statistical analysis in manufacturing and service business. He is a Certified Six Sigma Master Black Belt and an American Society for Quality Certified Quality Engineer. He has planned, created and delivered Six Sigma Black Belt and Design for Six Sigma training in the US, Europe and Asia and has written Driving Directions; A Reference Guide for Six Sigma Managers and Project Leaders.
During his 24-year career at General Electric, he held key positions to develop business improvement programs and deliver long-term results from these programs. Dick began his GE career in manufacturing and later coordinated the Quality Circles program for all of GEA. Dick used the experiences from Quality Circles to help GE suppliers better utilize their workforce and structured problem solving methodologies to improve production quality. In 1991, his “Customer Focused Process Improvement” process was published in the Association for Quality and Participation Journal. He was a contributing author for in team development for the SME Handbook. Dick was one of GE Appliances’ WorkOut facilitators and he extended the WorkOut process to doing business process mapping.
In 1995 Dick was selected as a Master Black Belt for GE Appliances, and in that role, he was one of the team that developed the GE Appliances Six Sigma Black Belt curriculum. Over the past five years, Dick has trained over 3,400 GE Appliances employees, customers, and suppliers in the Six Sigma process and tools. He has mentored over 1,000 GE Appliances students in Six Sigma project work and helped initiate Six Sigma at GE’s Bloomington Plant.
Dick has a Bachelors degree in industrial management from Purdue University and a Masters of Business Administration from Roosevelt University.
Dick brings consulting experience in the following services:
- Six Sigma Opportunity Analysis
- Hoshin Planning Facilitation
- Employee Involvement Program Implementation
- Business Team Problem Solving
- Process Mapping Facilitation
- Six Sigma Implementation
- Six Sigma Mentoring
- Lean Six Sigma Black Belt Training
- Lean Six Sigma Green Belt Training
- Design for Six Sigma Training
- Black Belt Certification