Just because an organization has developed a solid technical solution, it does not mean that it will be successfully implemented. It’s the human element – not the technical element – that often derails a project. Leaders must pay as much attention to the people side of the equation as to the technical side.
Here’s how GE expresses this phenomena: Q x A = E, which translates to the Effectiveness (E) of your solution equals the Quality (Q) of the solution times its Acceptance by the organization. Changes with high Q and low A stumble and falter.
The Wunderlin Company uses the CAP (Change Acceleration Process) approach for change management. We’ve been training and consulting with leaders on this process for more than 20 years. Working with organizations, we share concepts, tools and techniques that build change leadership skills and enable organizations to increase their success and accelerate the implementation of their organizational change efforts. We help leaders create a shared need for the change, understand and deal with resistance from key stakeholders and build influence strategies for the change.
Changing Times Articles on Change Acceleration
How Leaders Drive Change
Using Facilitation to Achieve Success
What Is Working Around Here? Positive Image. Positive Energy. Positive Action.
Books on Change Acceleration
Switch: How to Change Things When Change is Hard by Chip Heath and Dan Heath. An explanation of the puzzle: why do some huge changes, like marriage, come joyously, while some trivial changes, like submitting an expense report on time, meet fierce resistance?
The Change Monster: The Human Forces that Fuel or Foil Corporate Transformation and Change by Jeanie Daniel Duck. A tool for coping with changes of business and life.
Transitions: Making Sense of Life’s Changes by William Bridges. A classic and very readable book, providing a personal and organizational model for understanding what happens to us in transitions, both planned and unplanned.
Leading Change by John P. Kotter. A truly accessible, clear and visionary 8-step guide for those who must implement change, and do it with a sense of urgency.