Difficult Conversations: How to Discuss What Matters Most
Asking for a raise. Reassigning responsibilities. Giving critical feedback to an underperforming employee. Saying “no” to a request. All difficult conversations. What are the hard conversations you need to have, but don’t, or don’t do well enough?
Loosely based on the book Difficult Conversations: How to Discuss What Matters Most, by Stone, Patton and Heen, this one-day workshop teaches participants how to have tough conversations with less stress and more success.
The course helps participants get a clearer picture of what makes difficult conversations difficult and how to improve the chance of having them productively. The workshop deconstructs difficult conversations into manageable portions and provides practical and actionable tools to take back into the workplace or the homeplace.
The workshop starts with examining the three conversations that are part of a difficult conversation: the “What Happened” conversation, the “Feelings” conversation, and the “What does this say about my identity” conversation. Participants will then learn to map the contribution system (wherever we are, we all contributed both good and bad), separating intention from results (“I didn’t mean to hurt anyone’s feelings.”), and how to shift the conversation from being about who is right, to a learning conversation about how to go forward from here.
Cost for the workshop is $850 and includes all materials, course instruction, and lunch. Enrollment is limited.
Dedicated on-site workshops are also available and can be customized in length and topics to address the specific needs of your organization. To schedule an in-house class for up to 16 of your employees, email kw@wunderlin.com or call us at 502.895.3689.
To register on-line, please fill out the form below and hit “send.”
Register:
Difficult Conversations by The Wunderlin Company ($850)
Choose dates:
Friday, November 12.